FAQs
I just placed an order, when will it ship?
We strive to ship items as quickly as possible. Please allow 4-7 days for production before your order ships. Average shipping times are 4-13 business days. Tracking numbers will be updated 3-5 days after your order has shipped. If you do not have a tracking number after 7 business days, please contact us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it for a full refund. Please ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Note: If your package is on the way, you must wait for it to arrive before returning it to receive a refund.
Can I cancel my order?
You can cancel your order without penalty as long as it hasn't shipped. If the item has already been sent, please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have misspelled or auto-filled an incorrect address, please reply to your order confirmation email and confirm the correct address within 24 hours. No refund will be given after 24 hours for incorrect address submissions.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 4-13 business days.
What is the 20% restocking fee?
A 20% restocking fee applies to all returns that are not due to a defect or damage. This fee will be deducted from your refund amount.
Can I return hygiene products?
Due to health and safety reasons, hygiene products cannot be returned unless they are defective or damaged.
How do I track my order?
Once your order has shipped, we will provide you with a tracking number or a link to track your shipment's progress. Please note that it may take some time for tracking information to become available and updated.
Do you ship internationally?
Yes, we offer international shipping to various destinations worldwide. Please ensure you provide the correct delivery address during the ordering process.
What if my product arrives damaged?
If you receive the wrong item or your order arrives damaged, please contact our customer service as soon as possible. We will work with you to resolve the issue promptly.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please contact us, and we will be happy to assist you in any way we can. For a prompt response, please attach your order number and clearly address the problem. Thank you.
Contact Information:
For any further inquiries, please reach out to us via the contact information provided on our website.